Meet Our Leaders
Customer Service
Mala Anand
Corporate Vice President
Sales
Sandeep Bhanot
Corporate Vice President
Marketing
Jessica Daughetee
Vice President
Human Resources
Christopher Fernandez
Corporate Vice President
Finance
Cory Hrncirik
Director
Legal
Hossein Nowbar
Chief Legal Officer and Corporate Vice President
IT
Nathalie D’Hers
Corporate Vice President
Sales
“As a sales leader, I’m looking to drive more revenue, so we’re leveraging Copilot across our sales teams to help increase the pipeline and deal velocity, improve conversion rates, and ultimately improve the seller experience.”Sandeep Bhanot
Marketing
“We’re continuously creating fresh content for more than 200 campaigns in nearly 250 markets, managing 140,000 creative assets every year. Copilot is helping us with that massive workload, enabling us to get to market faster.”Jessica Daughetee
Finance
“Copilot is helping across the finance team by synthesizing enormous amounts of information, such as reviewing contracts and vendor proposals, analyzing complex financial data, and leveraging insights from prior tax returns to help us make strategic decisions with greater precision and speed, ultimately enhancing our ability to remain agile in a competitive market.”Cory Hrncirik
Christopher Fernandez
Human Resources
Finance
“Copilot is streamlining the quote-to-cash process, which is crucial for boosting operational efficiency, improving cash flow, and enabling quick responses to market changes and customer needs. By optimizing these workflows, Copilot allows our finance team to focus on more strategic activities and data-driven decision making.”Cory Hrncirik
Sales
“We’re focused on reimagining the sales engagement process for our sellers who manage large numbers of accounts. Instead of spending time looking across 20 different tools for information, Copilot allows them to focus on being more efficient and building more valuable relationships with prospects and customers.”Sandeep Bhanot
Legal
“The legal landscape around regulation and compliance is expanding exponentially in both volume and complexity. Copilot helps us navigate that terrain more efficiently and with greater consistency.”Hossein Nowbar
Jessica Daughetee
Marketing
Sales
“For one business group, Copilot is providing a 9.4% increase in revenue per seller and a 20% increase in close rates among high users of the tool.9 It’s also increasing sales opportunities by 5% across the entire sales organization.”10Sandeep Bhanot
Legal
“The legal workload and complexity is growing, but our resources aren’t. We conducted a study and found that Copilot can help us respond to legal issues 32% faster. What’s more, 87% of our staff who participated reported enhanced productivity, and 77% observed improvement in work quality.11 For regulatory work, we project an increase in resource capacity of our legal professionals by 20% and a decrease of external spend by 5% in 2025.”12Hossein Nowbar
Marketing
“AI has helped us improve the digital customer experience and accelerate the digital campaign creation process from 12 weeks to three weeks13 and contributed to a 4.75x increase in engagement with our AI Assistant versus traditional chat rates and a 21.5% increase in conversion rates on Azure.com.”14Jessica Daughetee
Sandeep Bhanot
Sales
IT
“Don’t just think of Copilot as a way to drive costs out of the business. Think of it as a way to free up resources that can be reinvested into your function.”Nathalie D’Hers
Finance
“Adopt a continuous improvement approach for every process, embracing the journey instead of viewing it as a single project. First, enable those who are accountable to map out the process and identify unnecessary tasks and constraints. Next, identify areas where Copilot can be applied. Then deploy Copilot, measure the business outcomes, and repeat.”Cory Hrncirik
Sales
“True AI transformation is as much about process and people as it is about technology. You have to think through the adoption and change management component on the people side, and use AI to reshape, rethink, and optimize your business processes to achieve maximum impact.”Sandeep Bhanot
Hossein Nowbar
Legal
Legal
“Copilot and agents can alleviate a tremendous amount of legal backlog in many settings. Though our work focuses on the enterprise, we have also developed an agent that we project will help drive an almost 9x increase in the impact of one of our pro bono services.”20Hossein Nowbar
Sales
“Agents will be a game changer for the sales function. We will have autonomous agents prospect and qualify leads at scale on behalf of sellers and help make them more productive and effective.”Sandeep Bhanot
Human Resources
“HR will look vastly different as we use AI to unlock new ways to engage with employees. Autonomous agents will manage actions and data across disparate systems, providing proactive guidance in every HR process. This will enable business agility and enhance employee experiences and thriving.”Christopher Fernandez
- Play offense and defense to get AI’s full value
AI helps boost employee productivity and drive cost efficiencies, but you shouldn’t stop there. A winning AI strategy requires playing both offense and defense—leveraging it to grow revenue and cut costs. Organizations that find ways to apply AI to supercharge their key differentiation will gain a real competitive advantage. Microsoft’s sales team used Copilot to unlock revenue while legal focused on reducing spend related to regulatory work. As AI gets increasingly integrated into every aspect of work, look for opportunities to apply it across every team, function, and process. - Start with your biggest pain point, then apply AI
We know from both our own experience and from working with customers that it can be hard to know where to start with AI. Ask yourself: what are one or two processes that—if you could make them faster, cheaper, or better—would be transformational to the business? Our marketing team focused on content creation, for instance, while customer service concentrated on case resolution. For every process, partnership with IT was critical to success. - Ground AI in your organizational data
When AI is grounded in your company’s data and knowledge—like Copilot—you can steer it toward your goals and needs. And of course, security, data governance, and responsible AI are a must. As agentic capabilities grow, secure data-grounding becomes even more essential to gaining a competitive edge—enabling agents to manage data and actions across disparate systems. They will help marketing teams predict customer needs and opportunities, say, or human resources improve employee engagement, or customer service automate aspects of its support process. - Future-proof your organization by giving every employee an AI assistant
AI transformation is moving fast for all of us—and agentic capabilities will only accelerate the pace of change. AI assistants like Copilot will help employees manage a constellation of agents that perform tasks ranging from simple prompt-and-response queries to fully autonomous actions. The first step toward empowering people for this new way of working is to give every employee an AI assistant. As always, you can’t get there with technology alone. Every leader must build an AI-forward culture that empowers people to scale their impact and focus on the important work that only humans can do.
1Internal CSS experiment conducted by Microsoft; 600 participants using Copilot Q&A function, Azure Core team; Nov. - Dec. 2023. These results are statistically significant at the 95th percent confidence interval.
2Internal Microsoft sales team data based on 687 sellers of Microsoft 365 Copilot from Jan. - June 2024, as compared with sellers with low usage of Copilot. Regular usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.
3Internal Microsoft marketing team data. June - Sept. 2024. Conversion means initiating the free account sign up process on Azure.com.
4Internal HR experiment conducted by Microsoft, 33 participants, Oct. 2024. These results are statistically significant at the 95th percent confidence interval.
5Internal Microsoft Finance data, Oct. 2023 - Aug. 2024.
6Projected numbers based on internal Microsoft legal team study. 56 participants. May 2024. These results are statistically significant at the 95th percent confidence interval.
7Internal Microsoft IT experiment. 46 employee participants. Sept. 16-27, 2024. Success rate means: use of self-help resources through to resolution without contacting an agent. These results are statistically significant at the 95th percent confidence interval.
8Internal Microsoft IT experiment. 46 employee participants. Sept. 16-27, 2024. These results are statistically significant at the 95th percent confidence interval.
9Internal Microsoft sales team data based on 687 sellers of Microsoft 365 Copilot from Jan. - June 2024, as compared with sellers with low usage of Copilot. High usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.
10Internal Microsoft sales team data based on 24,000 sellers. Oct. 2023 - June 2024. As compared with sellers with low usage of Copilot. Regular usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.
11Internal Microsoft legal team study. 56 participants. May 2024. [These results are statistically significant at the 95th percent confidence interval].
12Projected numbers based on internal Microsoft experiment of 56 participants from May 2024. Increased capacity means increasing the capacity for our legal professionals to meet the exponentially growing regulatory and compliance demands without a corresponding increase in resources (e.g., people and budget resources staying similar/flat).
13Internal Microsoft marketing data based on use of Azure AI from a team that manages 35 commercial Microsoft web properties. Sept. 2024. Digital content creation process means brief creation, copywriting, web page creation, and sign-off.
14Internal Microsoft marketing team data. June - Sept. 2024. Conversion means initiating the free account sign up process on Azure.com.
15Internal CSS experiment conducted by Microsoft; 600 participants using Copilot Q&A function, Azure Core team; Nov. - Dec. 2023. These results are statistically significant at the 95th percent confidence interval.
16Office of Chief Economist, Wave 2.5 Study results of internal use of Copilot in Dynamics 365 Customer Service among Microsoft commercial business support engineers. Outcomes reflect results from 9,900 agents from a specific five-month period (April-September 2023). Findings were evaluated at the business unit level, not across the entire CSS organization
17Internal HR study conducted by Microsoft, 33 participants, Sept - Oct 2024. These results are statistically significant at the 95th percent confidence interval.
18Internal Microsoft Finance data, Oct. 2023 - Aug. 2024.
19Internal Microsoft IT experiment. 46 employee participants. Sept. 16-27, 2024. Success rate means: use of self-help resources through to resolution without contacting an agent. These results are statistically significant at the 95th percent confidence interval.
20This is a projected number based on user testing of DACA Copilot and the 12-year long-standing DACA clinic metrics.
